The Change
DICTIONARY
Common change terms explained
Implementation
noun
Definition: The process of putting a system or solution into place.
In practice: The moment the technology is ready… and people are expected to catch up quickly.
Go-live
noun
Definition: The point at which a new system becomes operational.
In practice: The day support lines get busy and juggling your normal role and using a new system gets tricky.
Change
noun
Definition: The introduction of something new which alters the way work is done.
In practice: A shift that makes people question the impact on them, if their leaders are going to be supporting thorughout the transition and if the effort will be worth the reward.
Adoption
noun
Definition: The extent to which people use a new system or process.
In practice: The intentional focus on and achievement of ensuring new ways of working are helpfully embedded into day to day processes to allow the intended outcome of a project to be realised.
Communication
noun
Definition: The act of sharing information about a change.
In practice: Helping people understand what is changing, why, when, and what they need to do next.
TRAINING
noun
Definition: Structured learning to build capability in a new system or process.
In practice: The difference between knowing about something and being able to actually use it.
ENGAGEMENT
noun
Definition: Involving people in the change process.
In practice: Giving people a voice early enough to allow it to impact how the change is designed and rolled out which will in turn impact the outcome.