Small to Medium Businesses

For many small to medium organisations, technology change can feel overwhelming, especially when you are focused on keeping your business running day to day. As experts in tech and change, this is where we can provide support.

At The Change Factor, we partner with you to make technology and change simple, effective, and people-centred. Our team brings deep experience across IT optimisation, Microsoft 365 uplift, AI capability, and system implementation support, ensuring your investment in technology delivers value and adoption across your teams so your business can continue to thrive.

We help bridge the gap between your technical teams and your users by translating system language into practical actions that make sense for your people. From planning and communication through to training and post-launch support, we ensure that throughout every change your people know what is happening, why it is happening, and when, and feel confident using systems well from day one.

Our approach combines structure with empathy. We design change management plans that engage your people, build capability, and drive consistent, streamlined processes well beyond the date of the change itself. Whether you are uplifting your Microsoft usage, embedding AI tools like Copilot, or introducing new systems such as ShiftCare or Employment Hero, we help your people feel supported, capable, and ready to use technology effectively.

We are here to make change feel manageable and meaningful, creating more efficient, connected, and confident teams.

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PRE-COURSE CONSULT & PREP

In-depth one-hour consultation to assess your unique needs
Analysis of your customer base and offerings
Review of upcoming change plans and their impact
Assessment of Change Maturity in senior leadership teams
Evaluation of organisational Change Maturity
Customisation to align with your specific goals

LEARNING OBJECTIVES

Managing change's impact on individuals, teams and customers
Proactive change management techniques to support their teams
Strategies for achieving outcomes through improved adoption

agenda

1 // The Essence of Change: Why Change Matters

2 // Understanding Change Management (the Change Factor): Individual and Organisational Perspectives

3 // The Significance of Effective Change Management: Achieving Positive Outcomes

4 // Exploring Different Methodologies

5 // Effective Communication of Change

6 // Strategies for Supporting Change

7 // Becoming Champions of Successful Adoption

WHO SHOULD ATTEND

• People Leaders
• Project Managers
• Sales Managers
• Implementation Managers
• IT Delivery Managers
• Project Sponsors
• Those looking to enhance their change practices
COURSE DELIVERY

• Half-day in-person workshop
• Expert facilitators specializing in change management
• Ideal for groups of up to 15 attendees
• Highly interactive sessions encouraging active participation
• Comprehensive proformas provided for post-workshop use

“Sam is the best kind of change practitioner - strategic, hands-on, and focused on what really works. She takes the time to engage people and ensures change lands well.”

— Amba, The University of Newcastle